Returns and refunds

The short version

Cuttings and trees are alive, and a plant that has crossed the country twice is not one anybody wants. So we don't accept returns — and you never need to send anything back to be made whole. If we got it wrong, we fix it.

If your order arrives damaged, wrong or incomplete

• Email orders@sweetfigsnursery.com within 3 days of delivery, with your order number and a photo or two of what arrived.
• We will send a replacement or refund the item, including its share of shipping — your choice where we have the stock, a refund where we don't.
• You don't need to return anything.

If your order never arrives

If tracking shows no movement for 10 days, or shows delivered and you can't find it, write to us. We'll chase the carrier and then reship or refund.

What we can and can't guarantee

• Cuttings are guaranteed to arrive fresh and viable: firm, undamaged and green under the bark. We can't guarantee that a cutting roots, because that depends on what happens after it arrives. Rooting is never certain — it's the reason we sell cuttings in threes.
• Trees are guaranteed to arrive alive and true to name.
• True to name. If a plant from us turns out not to be the variety you ordered, tell us whenever you find out — it can take a season or two to see fruit — and we will replace it or refund what you paid for it.
• We can't cover losses from weather, pests, soil or care after delivery.

Cancelling an order

You can cancel for a full refund any time before your order ships. Because cuttings are cut the day they go out, email us before Sunday night (Pacific time) if your order is due to ship that Monday. Once a parcel is with the carrier it can't be cancelled.

Wrong or undeliverable addresses

Please check your address at checkout. If a parcel comes back because the address was wrong or nobody could receive it, we'll reship once you've paid the shipping again; the plants themselves usually don't survive the round trip, so we replace them when we can.

How refunds are paid

Refunds go back to the card or payment method you used, through Stripe. They usually appear within 5 to 10 business days, depending on your bank.